Frequently Asked Questions

100% Match

Issue & Solution
How to Setup a meeting?
Its simple process:
  1. Go to your login page using https://www.avmeets.com/avmapp
    If you have your own subdomain then it would be something like https://yoursubdomain.avmeets.com/avmapp
    Replace "yoursubdomain" with your subdomain in the url above
  2. Sign in using email ID
  3. Registration will automatically Create Room - one time meeting room creation and can be used any number of times
  4. Join Room - type the id and password in this for the meeting and press join room button
  5. Change Password - In case you think that someone outside organization knows the password and you wish to change
  6. Share this url as above (can be shared in when you are in the meeting itself) to anyone to join directly.
  7. Remember, that one has to sign in using the gmail ID

Once everthing is fine, you should be taken to the meeting url something like https://www.avmeets.com/avmapp?room=XXXxX&password=XXXXXX
What personal data do we store?
We store your email id, mobile number and encrypted password (which ONLY you know). We also store your room master data such as room id, room password (6 digits), admin password (6 digits), type of room etc.
For the meetings, we only store the connection data for any government records or audit purpose and plan to retain it for 1 month. Depending on the organization, it can be configured for the duration
The data would be in the form of the "from" and "to" email id, mobile number, IP addresses, connection IPs, ports and details, connected through, internet provider, country code, GeoLocation data, connection Statistics etc. Check this sample data of GeoLocation
We do NOT store the chats (meeting or private), files shared, recorded videos etc. Thats the personal data that we respect to be 100% owned and shared by you directly with the participant
How do I enable admin mode?
1. Admin mode is enabled through the 6 digit admin password.
2. At the start of the application, one gets the popup message to provide admin password.
3. Normal participants need to proceed without admin password. Anyone who has the admin password, can enable switch and provide the admin password
4. At any time, the meeting organizer can change the room password or admin password for his security purpose
Camera Microphone Not working, Not loading
1. Check that you have given the permissions to access Camera, microphone etc
2. There may be problem in camera or microphone 3. If its working fine for other applications, try resetting or freshing F5 the browser page
Camera, Microphone DeviceConstraint error
If you are trying to change any settings:
1. Either your camera is not capable of running the higher resolutions, or higher frames per second
2. There might be issue in the device
Camera, Microphone showed error, but application is working
The application shows the errors thrown by your chrome browser. It doesn't necessarily stop your call.
For e.g. if you tried to change the device setting to 1920x1080 pixel resolution but camera doesn't support it, then it will throw erorr but application is intelligent enough to take a lower resolution and continue meeting It is possible
Virtual Background clicked but not showing up (VIP / Premium)
The virtual background processes each video frame with the artificial intelligence and replacing your background with background image.
It takes a lot of CPU, GPU and RAM of your machine.
We recommend that you load it only on desktop and avoid on mobiles.
Sometimes, it may take initial time to load the background and replace the image. If it doesn't load the virtual background in a minute, then the device his falling short of the capacity to convert each video frame with your background
How do I send private message?
This functionality is enabled only to the admin. There are a number of ways to send private messages to specific participant
1. Click on the small arrow button on the video of the participant, which on mouse over it, will state "Send private message, use it to send message
2. While a peer has sent any message on chat window, it will have a small arrow button near its image, use it send to private message
3. Click on the human / team image on chat window header, and then filter the peer by name or scroll and adjacent to the participant, type a message and click on the button with participant's name
If the participant is sharing the screen, it would ask you to be watchful of the private message, as the message might be seen on the shared screen
4. For the participant, (s)he would get the messages sent by admin in his chat window. However he can't reply privately. His response will be seen by ALL other participants. Thus, if admin is sending the private messages, you contact with them offline
Screen sharing not working, shows error message
Screen sharing is a feature by chrome browser and other broswers, allowing you to share screen. It would be showing a popup with 3 tabs, namely
"Entire Screen", "Window" and "Chrome Tabs". Preferrably choose "Chrome Tabs" and select specific tab.
This way, entire screen is not shared and only specific window is shown and safer
After selecting the screen sharing, it should start screen sharing, unless there is any error caused by the chrome, or application program. Please stop sharing, reshare it and try again
Send your logs to us using the settings menu in meeting (session data) or login screen (full data) if using login screen
How do I start the whiteboard? What all can I draw using the whiteboard?
The Whiteboard is on the bottom toolbar with button
Its a collaborative whiteboard and anyone can draw on your whiteboard, but by default, we keep it disabled for all
Enable it with the "Edit" button on whiteboard
that will show the whiteboard menu buttons and you can use it to draw
* Only admins (multiple) can use collaborative whiteboard. The participants will only be the display only mode
** If all participants need to use all functionalities, they need to be provided the admin password separately along with the meeting room password
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