Frequently Asked Questions

Issue & Solution
How to Setup a meeting?
Its simple process:
  1. Go to your login page using https://www.avmeets.com/avmapp
    If you have your own subdomain then it would be something like https://yoursubdomain.avmeets.com/avmapp
    Replace "yoursubdomain" with your subdomain in the url above
  2. Sign in using email ID
  3. Registration will automatically Create Room - one time meeting room creation and can be used any number of times
  4. Join Room - type the id and password in this for the meeting and press join room button
  5. Change Password - In case you think that someone outside organization knows the password and you wish to change
  6. Share this url as above (can be shared in when you are in the meeting itself) to anyone to join directly.
  7. Remember, that one has to sign in using the gmail ID

Once everthing is fine, you should be taken to the meeting url something like https://www.avmeets.com/avmapp?room=XXXxX&password=XXXXXX
What personal data do we store?
We store your email id, mobile number and encrypted password (which ONLY you know). We also store your room master data such as room id, room password (6 digits), admin password (6 digits), type of room etc.
For the meetings, we only store the connection data for any government records or audit purpose and plan to retain it for 1 month. Depending on the organization, it can be configured for the duration
The data would be in the form of the "from" and "to" email id, mobile number, IP addresses, connection IPs, ports and details, connected through, internet provider, country code, GeoLocation data, connection Statistics etc. Check this sample data of GeoLocation
We do NOT store the chats (meeting or private), files shared, recorded videos etc. Thats the personal data that we respect to be 100% owned and shared by you directly with the participant
How do I enable admin mode?
1. Admin mode is enabled through the 6 digit admin password.
2. At the start of the application, one gets the popup message to provide admin password.
3. Normal participants need to proceed without admin password. Anyone who has the admin password, can enable switch and provide the admin password
4. At any time, the meeting organizer can change the room password or admin password for his security purpose
Camera Microphone Not working, Not loading
1. Check that you have given the permissions to access Camera, microphone etc
2. There may be problem in camera or microphone 3. If its working fine for other applications, try resetting or freshing F5 the browser page
Camera, Microphone DeviceConstraint error
If you are trying to change any settings:
1. Either your camera is not capable of running the higher resolutions, or higher frames per second
2. There might be issue in the device
Camera, Microphone showed error, but application is working
The application shows the errors thrown by your chrome browser. It doesn't necessarily stop your call.
For e.g. if you tried to change the device setting to 1920x1080 pixel resolution but camera doesn't support it, then it will throw erorr but application is intelligent enough to take a lower resolution and continue meeting It is possible
Virtual Background clicked but not showing up (VIP / Premium)
The virtual background processes each video frame with the artificial intelligence and replacing your background with background image.
It takes a lot of CPU, GPU and RAM of your machine.
We recommend that you load it only on desktop and avoid on mobiles.
Sometimes, it may take initial time to load the background and replace the image. If it doesn't load the virtual background in a minute, then the device his falling short of the capacity to convert each video frame with your background
How do I send private message?
This functionality is enabled only to the admin. There are a number of ways to send private messages to specific participant
1. Click on the small arrow button on the video of the participant, which on mouse over it, will state "Send private message, use it to send message
2. While a peer has sent any message on chat window, it will have a small arrow button near its image, use it send to private message
3. Click on the human / team image on chat window header, and then filter the peer by name or scroll and adjacent to the participant, type a message and click on the button with participant's name
If the participant is sharing the screen, it would ask you to be watchful of the private message, as the message might be seen on the shared screen
4. For the participant, (s)he would get the messages sent by admin in his chat window. However he can't reply privately. His response will be seen by ALL other participants. Thus, if admin is sending the private messages, you contact with them offline
Screen sharing not working, shows error message
Screen sharing is a feature by chrome browser and other broswers, allowing you to share screen. It would be showing a popup with 3 tabs, namely
"Entire Screen", "Window" and "Chrome Tabs". Preferrably choose "Chrome Tabs" and select specific tab.
This way, entire screen is not shared and only specific window is shown and safer
After selecting the screen sharing, it should start screen sharing, unless there is any error caused by the chrome, or application program. Please stop sharing, reshare it and try again
Send your logs to us using the settings menu in meeting (session data) or login screen (full data) if using login screen
How do I start the whiteboard? What all can I draw using the whiteboard?
The Whiteboard is on the bottom toolbar with button
Its a collaborative whiteboard and anyone can draw on your whiteboard, but by default, we keep it disabled for all
Enable it with the "Edit" button on whiteboard
that will show the whiteboard menu buttons and you can use it to draw
* Only admins (multiple) can use collaborative whiteboard. The participants will only be the display only mode
** If all participants need to use all functionalities, they need to be provided the admin password separately along with the meeting room password
I lost the connectivity temporarily and my whiteboard is not in line with the total whiteboard, how can I refresh the whiteboard entirely?
The Whiteboard has a "Refresh" button
That will try to get the whiteboard from anyone drawing it or anyone who has been on the call before you logged in or lost connection
I want to zoom the video or screen sharing
Every video can be zoomed with a double click or the button or on the mobile devies with touch pinch zoom
I zoomed video but the video quality is not upto the mark, video slow, laggy
The Video quality depends on many factors
1. Once you double click or zoom video, we try to get the video from the original participant with highest quality possible. This may take about 15 to 30 seconds to stabilize the highest resolution
2. The video quality also depends on the upload bandwidth of the sender / participant and if his bandwidth is choked up, it will slow down or lag the quality
3. If your download bandwidth is full, then also it will not run the high quality video
4. If the original video itself of lower quality like 640x480 pixels, then it won't improve the quality at your end.
5. We recommend the video to be kept with same quality which can work for most of the times, unless someone wants to zoom on a person. We don't recommend to send video at highest quality, if there are bandwidth constraints
6. Lastly not just bandwidth but number of videos being processed by your CPU and GPu as well as participants machine, will also have the impact on the video quality
I am suddenly muted my video or audio
Any participant can mute other participant, for e.g. if there is a background noise by
1. Clicking on the mute button on participants video or
2. Clicking on settings button in the bottom toolbar => Room => "Participants" "Mute Everyone" button
3. Same way for hiding the video of participant - by Clicking on settings button in the bottom toolbar => Room => "Participants" "Hide Everyone" button
May times, a shameful situation can be avoided with help of other participants, who can mute or hide you.
Remember, they can only mute or hide you, but to unhide or unmute, person has to lick the buttons manually. This is a control so that there is security in the video and audio sharing and not initiated without manual intervention
How do I change Language?
You can change language by selecting in the login screen or by clicking the settings button in the bottom toolbar => Other Tab => "Select Language"
Once you set any language, next time, on the same machine, will automatically pickup your language